Contact us
Last updated: 2026-11-02T16:07:02+00:00
Choosing a paper trail over a chat that nobody can go back and check, we have left this page without a phone number or contact form.
Reach us at [email protected] over anything from a text mistake and a dead link to questions about our privacy and cookie pages, or a page impersonating us.
Account, payment and bonus questions
Those need to be handled by the gaming platform rather than us. For speed on everyday matters, use live chat in your account; documents and formal complaints belong instead with the platform's own support email. Because account access is not something available to us from this side, emailing cannot get an account unlocked, a withdrawal paid out or a bonus reinstated.
What to include
- Tell us the email tied to the account, which lets us track down the case.
- Date and time exactly, together with the time zone you are in.
- When the problem appears on screen, capture it with a screenshot.
- The transaction reference, where the question concerns a payment.
Supply those four pieces of information and a case is normally quick to check. The first response becomes a request for those missing details when they are not included, costing a day.
Response times
No fixed number of hours is promised on this page. It varies with the time of day, and a promise that does not hold at three in the morning is worse than no promise at all. Our replies go out strictly in arrival order.
Complaints
When the platform's response does not solve it, ask in writing and push it up through the operator's complaints procedure. After exhausting that option, the licensing authority is the next step, with details published in the platform's footer.
Emailing to ask for your password, your card's number or a one-off code is simply not something we would do. No one acting for us will ask for it either. 18+ only.